Payout account details
Where LtvAdx sends your earnings, who can set the account, and what happens to an approved payout when the account changes.
LtvAdx pays earnings by bank transfer, so it needs the account to pay into. This page says where that account is set and what the app does with it. It is not the same as your billing details, which are the company details on the invoices you receive. See Billing details and invoices.
For publishers and agencies
Publishers and agencies
Set the account on your Payouts page, in the Payout account card. Open Payouts (publishers) or Payouts (agencies). Until an account is on file, the card says "No payout account on file. A payout is not approved until you add one."
Steps
- Open Payouts and find the Payout account card.
- Fill in Beneficiary name, Bank name, Account number and IFSC / SWIFT / routing code. All four are required.
- Add Legal name, Tax id and Country if you want them recorded. They are optional.
- Select Save payout account.
The page says "Saved. Any approved payout goes back for approval, to be paid to this account." The card then shows what is on file: the beneficiary, the bank and the account number as its last four digits only.
Rules
- Only owners, admins and finance members can see or change the account. Other seats see "Only owners, admins and finance can see or change the payout account".
- You cannot change it while LtvAdx staff are acting as you, and staff cannot set it for you.
- To change the account you enter every field again. The account number is not shown back to you.
- The account number must be 6 to 34 letters or digits. Spaces and hyphens are ignored.
- The account number and tax id are stored encrypted. Only the last four are shown.
- The payouts are in US dollars.
Why it matters
A payout is not approved until you have an account on file, for any payee. If a payout is stuck waiting for approval, check this card first.
What happens when the account changes
If you replace an account that was already on file, LtvAdx and your owner, admin and finance seats get an alert, "Your payout account was changed". It says: if this was not you, contact support at once and remove the seat that did it. Any payout that was approved goes back for approval, because whoever approved it approved paying the old account. Payouts that are not yet paid show the new account. A transfer that has already started is not changed.
For operators
Operators
Operators set the payout account on the Revenue page, in the Payout bank account card. Until an account is on file, the card says "No bank account on file" and LtvAdx cannot pay you. A payout can't be approved without one, and you get an alert while a payout is waiting.
Steps
- Open Revenue and find the Payout bank account card.
- Fill in Beneficiary name, Bank name, Account number and IFSC / SWIFT / routing code.
- Add Legal name, Tax id and Country if you want them recorded. They are optional.
- Select Save bank account.
Rules
- Only owners, admins and finance members can add or change the account. Other seats see "Only owners, admins and finance can change the payout account". It can't be changed while LtvAdx staff are acting as you.
- To change the account you enter every field again. The account number is not shown back to you.
- The account number is stored encrypted. The card shows the beneficiary, the bank name and the last four digits.
- The payouts are in US dollars.
What happens when the account changes
LtvAdx and your other finance seats are told. Any payout that was approved goes back for approval, because whoever approved it approved paying the old account. Payouts that are not yet paid show the new account. A transfer that has already started is not changed.
If your account is held or suspended, your payouts stay ON_HOLD until the hold ends. See Payout disputes.
If something goes wrong
| What you see | What to do |
|---|---|
| "No bank account on file" (operators) or "No payout account on file" (publishers and agencies) | Add an account. |
| "Beneficiary, bank name, account number and routing code are required" | Fill in all four required fields. |
| "The account number must be 6 to 34 letters or digits" | Check the number and enter it again. |
| A payout went back to waiting for approval | Your account changed. It needs approving again before it is paid. |
| "Only owners, admins and finance can change the payout account" or "...can see or change the payout account" | Ask an owner, admin or finance member. |
| You changed the account by mistake | Enter the right details again and save. Any payout already approved goes back for approval a second time. |