Sign in and reset your password

Sign in, reset a forgotten password, and know why a session ends early, an account is held after wrong attempts, or a sign-in is refused.

You sign in with your email and password. LtvAdx has no two-step sign-in and no sign-in with another provider today, so a strong, unique password is your protection.

Sign in

1. Open the sign-in page.
2. Enter your email address and password.
3. Select Sign in.

You land on the home page of your account. If you came from a team invite, you go back to the invite instead.

If you belong to more than one account, LtvAdx opens the one you chose last in this browser. The first time it asks you to Choose an account. Switch later from the account menu in the top bar. See Switch between accounts.

Reset a forgotten password

1. On the sign-in page, select Forgot password?.
2. Enter your work email and select Send reset link.
3. Open the email and select the link. It works once and lasts 1 hour.
4. Enter a new password of at least 8 characters twice, then select Update password.
5. Sign in with the new password.

The page behaves the same whether or not the address has an account. That is deliberate, so nobody can use the form to find out who has an account. LtvAdx sends at most 3 reset emails an hour to one address.

A reset ends every session you had open, on every device, and revokes your API keys. Make new keys afterwards. If your email was never verified, resetting from the emailed link also verifies it.

No reset email is sent for a suspended account.

How long you stay signed in

A session lasts 48 hours from when you signed in. After that, any page sends you to sign in with the message "Your session has expired. Please sign in again to continue."

A session ends sooner when:

• you change your password, on every other device (the one you changed it on stays signed in)
• you select Sign out everywhere else in Account settings, on every other device
• you reset your password
• your account is suspended
• you are removed from a team, for that team's seat

Sign out only clears this browser. It does not end sessions on other devices. To end them, select Sign out everywhere else in Account settings.

If something goes wrong

• "Invalid credentials". The email or password is wrong. The message is the same for an unknown address.
• "Too many failed sign-in attempts. Try again in N seconds." After 5 wrong passwords for one address in 15 minutes, that address is held for 2 minutes. After 30 failures in one clock hour it is held until the hour ends. Anyone can type your address, so a hold can come from someone else. Resetting your password from your inbox lifts the hold at once.
• "This account is suspended, so it can't sign in". Write to the support address the message gives.
• "You no longer have access to this account. Ask its owner to invite you again." Your only seat on this account has ended. An owner or admin can send a new invite.
• The reset link says it has expired or was already used. Request a new one from the forgot-password page.
• You never got the reset email. Check spam, and check you used the address you signed up with. After 3 requests in an hour, further requests send nothing until the hour passes.
• You can't reach your inbox. The email on an account can't be changed from the dashboard. Contact support.