Create your account
Sign up, confirm your email, explore the sandbox and ask for go-live. See what stays locked until LtvAdx approves your account.
You create one account for one role: publisher, advertiser, agency, operator or ad network. You start in a sandbox with sample data, so you can look around before anything is live. LtvAdx reviews the account before it can spend money, serve ads or send data.
Before you start
- Use a permanent work email. Addresses on LtvAdx's own domains and throwaway inbox services are refused.
- Names and company names can't contain links, line breaks or the characters
<and>. - Passwords need at least 8 characters.
- One email address is one account. If it is already registered, sign in instead, or reset your password.
- Colleagues joining your account use an invite, not a new signup. Someone without an account creates it from the invite page itself, and needs no verification email: the invite proves the address. See Team and seats.
Create the account
- Open the sign-up page on the website and choose your role.
- Enter your full name, work email, your company or organisation name, and a password.
- Submit the form. You land in your dashboard at once, already signed in, in sandbox mode.
- Open the email LtvAdx sent you and select the link in it. The page says Email verified and takes you to your dashboard.
The verification link works once and lasts 72 hours.
If the email hasn't arrived, check spam. Then select Resend link in the yellow sandbox banner at the top of any page, or open Verify your email there or on the Getting started card and select Send a new verification link. A new link replaces the old one. LtvAdx sends at most 3 verification emails an hour to one address.
What the sandbox is
Your dashboard is filled with sample records. Sample items are labelled [Demo] or shown as Sample. Sample channels are never served.
- You can explore every page and set up drafts.
- Select Clear demo data in the banner to remove the sample records. Anything you created yourself stays.
- On your dashboard, a short Quick profile card asks two questions about your business. It is optional. Select Save profile or Skip for now.
Ask for go-live
When your setup is ready, select Request go-live in the sandbox banner. The banner then reads "Go-live requested". LtvAdx reviews the request, and you get an email when your account is approved. Sending the request again does nothing.
If the account is not approved, it is suspended and you get an email. Sample data is removed. To ask why, contact support.
LtvAdx does not publish how long a review takes. You can keep setting up drafts while you wait.
What is locked until you are approved
Two gates apply. Each action tells you which one stopped it.
| Gate | What it blocks |
|---|---|
| Email not verified yet | Inviting teammates, creating API keys, uploading creative video files, uploading channel slate and promo videos, uploading direct campaign videos, switching on a journey |
| Account not approved yet | Adding credits to a wallet, submitting an order for review, submitting a creative for review, activating a line item, uploading household data (operators), uploading audience lists |
The message you see is "Verify your email first" for the first gate and "Your account is pending admin approval" or "This is available once your account is approved" for the second.
For operators
An operator account shows "Your operator account is not active yet" until LtvAdx approves it. Uploads open when it is active. You also get an alert when the status changes, and the alert says if the account was suspended. See Alerts.
If something goes wrong
- "Email already registered". That address has an account. Sign in, or reset the password.
- "Please sign up with a permanent email address". Use a work address, not a disposable inbox.
- "This verification link has expired". Links last 72 hours. Select Resend link in the banner. Resetting your password from the email LtvAdx sends also confirms your address.
- "This verification link is invalid or has already been used". Sign in. If the banner no longer asks you to verify, you are done.
- Your account was suspended. Contact support.
Next
Your first week depends on your role. Start with the guide for publishers, advertisers, agencies, ad networks or operators.